Frequently Asked Questions

Why eco-friendly cleaning?

Traditional cleaning products pose a multitude of human health and environmental concerns, and often contain chemicals associated with cancer, reproductive disorders, respiratory ailments, eye or skin irritation, and other serious health issues. As humans, we are constantly absorbing the chemicals we come in contact with on a daily basis. Many common cleaning agents are made petroleum (a nonrenewable source) and other products that, when rinsed down the drain, leave a toxic residue in our water supply. Top Notch Domestic Services strictly uses natural, bio-based cleaning products that provide health and safety benefits for your family and your environment.

Who will be cleaning my home?

The individuals who clean are trained professionals and are dedicated to providing thorough a nd efficient cleaning. Because we strongly believe effective cleaning can only be accomplished with clear communication, each cleaning professional we employ speaks excellent English.

Will the same people be cleaning my home?

We recognise that effective cleaning is best accomplished by those who are familiar with your home and your personal preferences and requests. As such, we make every effort to provide you with the same cleaning team or person for each visit. We encourage relationship building and want you to feel comfortable with those cleaning your home.

Are you insured?

Absolutely! Top Notch Domestic Services is insured for your protection and our protection. All of our cleaners are employees not contractors.

I have a pet is that okay?

Yes this is fine. On our initial quote we will probably have met your pets and asked you about them. Cats and dogs are the most common pet owner concerns. We love pets, but we are also mindful of the safety of our staff. If you are not going to be home and your dog is not completely comfortable with strangers, please try to keep your dog out of the immediate areas that the cleaners will be cleaning.

How do I pay for my cleaning service?

Most customers pay online via internet banking. Those customers on weekly and fortnightly Regular Clean usually have an automatic payment set up with us. We can accept cash or cheque but these must be paid to cleaner on the day of the visit. We leave invoices at all jobs with our online banking details.

Is there anything I need to do before my cleaner arrives?

We appreciate it if the home is generally tidy before we arrive. This gives us maximum focus time on cleaning your home rather than tidying it. If all the dishes are out of the sink and the benches are clear in the kitchen so we can spend as much time as possible cleaning. Lifting clothes and toys from the floor also helps us to give you a better service. However, if there are items left on the floor which are obstructing our job the standard rule is to pick them up and place them on a bed or couch or table.

Do I need to supply anything?

Our cleaners supply the necessary items to clean your home. We bring all our own company approved bio-degradable and eco-friendly cleaning products, cloths, mops and equipment. Our cleaners are advised not to use any of your cleaning products. However we can use your mops brooms, towels or vacuum if you’d prefer.

What products do we use?

The main brand we use is Ecostore products. We also use Citrus Based Cleaner and Ecover. We are also fans of using everyday kitchen products such as vinegar and baking soda.

How will a cleaner access my home?

There are many options here. If you are going to be home for each clean you will not need to supply us with a key. If you are not going to be home during your scheduled clean we ask that you supply us with a spare key or we are informed of the location of a spare key. We also keep strict rules about alarm code information.

I’m usually home when the cleaner arrives but I will not be this week, what should I do?

Just inform us. Call us on 022 088 7951 and let us know. We will make arrangements with you for accessing your home. We require 24 hours’ notice to enable us to inform your cleaner of any changes.

I have some extra jobs for my cleaner this week, but I’m not home to let them know.

This is where our Top Notch Domestic Services Communication and Task Sheet is very helpful. We leave this for you to communicate with your cleaner. The cleaner checks this before starting each clean to check for any special requests or instructions. Our cleaners will always reply to your notes . It is also wise to advise your cleaner a few days in advance if you have some specific requests, as your cleaner may need to schedule some extra time to complete your requests. If you call us or text us in advance we will be able to service your requests with ease.

Do you charge by the hour or by the job?

This depends on what is discussed at your time of quote. Some clients prefer a custom style of clean with extras like folding washing, ironing and tidying, while others are happy for our standard Regular Clean. We have a fixed price for a minimum service for 2 hours. Or we charge a standard hourly rate and to the nearest 15 minute increments after that. If your job took 2 hours and 25 mins we will charge at 2 hours and 30 minutes.

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